Master Track Mentors
2014-2015 MasterTrack Mentors
Gretchen Anderson (on program sabbatical for 2014-2015)
Ms. Anderson joined the Westminster College Board of Trustees in 2002. Gretchen G. Anderson has served as Chief Operating Officer and EVP of Franklin Templeton Bank & Trust, a wholly owned division of Franklin Templeton Investments. FTB&T provides banking services to financial advisors and their clients who hold Franklin Templeton funds. Prior to Franklin Templeton, Gretchen worked for Goldman Sachs in New York and Salt Lake City. She was a Vice President in the Private Wealth Management division and held a leadership role in building a start up enterprise within Goldman. She served as First Vice President for Morgan Stanley Online, managing multiple locations for the discount brokerage division of Morgan Stanley. She also worked in San Francisco, for Charles Schwab. In her role as Vice President, Telephone Operations, she worked closely with the four Schwab regional customer service centers. Her career in financial services started with Fidelity Investments, managing the mutual fund customer service operation in Salt Lake City.
Doug Black (on program sabbatical for 2014-2015)
Douglas Black is the former Utah District President for Key Bank, an institution he served (including its predecessor institutions) since 1975. Black has held numerous healthcare and business leadership positions. He currently serves on the Board of Intermountain Healthcare where he chairs the Investment and Finance Committee. Black also serves as chairman of Intermountain's Select Health Insurance. In addition, he serves on several other boards in the Salt Lake City area including The Caring Foundation for Children and Holy Cross Ministries.
Black received a bachelor's degree in Economics from the University of Utah and a master’s degree in business administration and finance from the University of California at Berkeley.
Ryan Hessenthaler has extensive experience managing people and processes, empowering data-driven decisions, driving positive results, and improving organizations. He is an enthusiastic, self-motivated, results-driven professional who focuses on the details necessary for success while keeping the broader objective in mind. Ryan’s unique skills and dynamic personality have contributed to his success in a variety of professional environments including investment management, teaching, and non-profit leadership.
Shana L. Hopperstead
Shana has over twenty-five years of solid performance and success in project management, continuous process improvement, quality, and cross-functional team management across a variety of industries, including energy services, healthcare and financial services. She spent 19 years with the Fortune 50 all-star, the General Electric Company, and has since been employed at Zions Bancorporation. She managed the technology needs of a $100MM Healthcare Services Business through effective utilization of global resources, creating a $7.5MM revenue-enabling “Quick Order Entry” system while delivering an additional $500K in benefits by executing a clear digitization vision and project roadmap. Under Shana’s leadership, the Business Process Improvement team helped Zions Bancorporation realize nearly $8MM in hard and soft dollar benefits within the first eighteen months of her assuming that role. She has also led cross-functional, high-performing financial services teams to develop and implement critical banking functionality and systems.
As a certified Six Sigma Black Belt, Shana has led and facilitated numerous cross-functional teams in applying process improvement tools to enhance business efficiencies and effectiveness. She has also developed training materials and conducted group training sessions on Six Sigma, Lean, and Corrective Action / Preventive Action.
Dr. Ashok V. Joshi
Laura S. Kaiser
Laura S. Kaiser is Intermountain Healthcare's Executive Vice President and Chief Operating Officer. Joining Intermountain in 2012, Kaiser is responsible for healthcare delivery and operations at the system’s facilities, Medical Group, Clinical Programs and Services and the Institute for Healthcare Delivery Research.
A native of St. Louis, Missouri, Kaiser earned a Master of Business Administration and Master of Healthcare Administration degrees from Saint Louis University and a Bachelor of Science degree in Health Services Management from the University of Missouri. She currently serves on several boards including Westminster College, Huntsman-Intermountain Cancer Care Program, Catholic Diocesan Finance Council, Utah Hospital Association, the Utah Symphony Utah Opera, the International Women's Forum and Utah Women’s Forum.?
Dr. Linda Leckman
LINDA C. LECKMAN, M.D., is Vice President of Intermountain Healthcare and the Chief Executive Officer of the Intermountain Medical Group. Prior to accepting this position in 1996, Dr. Leckman was in private practice as a general surgeon for 14 years. Raised in Oklahoma, Dr. Leckman is a graduate of Texas Christian University, with a bachelor’s degree in History. She received her medical degree from the University of New Mexico. As a board certified general surgeon, Dr. Leckman has held medical staff leadership positions at Alta View and Cottonwood hospitals, as well as the Utah Medical Association. She served on the Physicians Licensing Board for the State of Utah for nine years and is a member of the Board of Trustees of Intermountain Healthcare and the Board of Directors of the American Medical Group Association.
Outside activities include two medical missions to Guatemala and involvement with the United Way Women’s Philanthropic Network, chairing the Advocacy Committee.
Dr. Leckman lives in Salt Lake City, Utah, and is the mother of two boys, Matthew (23) and Eric (20).
LeeAnne Linderman is a banking professional and recognized industry and community leader. She is Executive Vice President of Zions Bank’s Retail, Mortgage, and Omnichannel Banking division responsible for $16 billion in loans and deposits and leadership of over half the company’s employees. LeeAnne has been recognized by American Banker Magazine several years as a “Most Powerful Woman in Banking” ranking #19 in 2013. Passionate about the positive impact her bank and the industry have on the local economies and communities, LeeAnne currently serves on the American Bankers Association Professional Development Council. In addition, LeeAnne was the first woman chair of the Utah Bankers Association and began one of the first “Careers for Women in Banking” conferences in the country. In addition, LeeAnne serves on the corporate board for ARUP Laboratories, a $500 MM revenue national clinical & anatomic pathology reference laboratory, currently serving on the compensation committee, and previously on the audit committee. As an active community advocate, LeeAnne serves as vice chair of the Urban Central Region board of Intermountain Healthcare and with United Way of Salt Lake, where LeeAnne serves on the executive committee, audit committee, and is a founding member of the Women’s Leadership Council. She also currently serves on the boards of the Pacific Coast Banking School and Zions Direct. LeeAnne recently founded Veteran Mothers, Inc., a not-for-profit providing housing for homeless female veterans and their children. LeeAnne received her undergraduate degree in Business Administration at Auburn University, having graduated in three years. She then graduated from the University of Washington’s Pacific Coast Banking School, with an executive MBA-level degree in banking & finance. LeeAnne is also a graduate of the International Women’s Forum’s Fellows Program at Harvard Business School & The Judge School of Business in Cambridge; she recently became a Fellow of their On the Board program, a corporate board development program, at George Washington University.
Jeff graduated from Skyline High School. He attended Brigham Young University, but received his undergraduate degree in microbiology from the University of Utah in 1996. Jeff has served since 2006 as president and CEO of Nelson Laboratories, Inc., a microbiological testing company specializing in sterilization and compliance testing for the medical device and pharmaceutical industries worldwide.
Jeff has been an active member of Utah Technology Council (UTC) for many years and served most recently as an executive committee trustee, board member and as chairperson of UTC’s Life Science Leadership Council where he played a major role in its work on BIOVision. Jeff is a member of the American Society for Quality (ASQ) and serves on the advisory board for SPLORE. In March 2010, he was the keynote speaker at the Economic Development Corporation of Utah (EDCUtah) Quarterly Investor Update Meeting.
Shahab is currently the vice president and chief operating officer of Questar Energy Services and Questar InfoComm. He has worked for Questar Corporation since 1981, and during his tenure has held a series of leadership positions in information technology, engineering, continuous improvement, human resources, and supply chain. He led successful turnarounds of two companies in different industries: an information-technology business and an energy firm. Shahab utilized these same leadership skills to guide the re-establishment of Ballet West as one of America’s premier ballet companies.
Shahab has been actively involved in the Greater Salt Lake community. He is a 14-year faculty member at Westminster College’s Gore School of Business, where he teaches courses in leadership and executive development in the MBA program. And he is a member of the Salt Lake Rotary Club, having served both as a director and vice president.
In 2013, the Utah Hospital Association honored Shahab with its Healthcare Trustee of the Year award. In 2005, Chief Information Officer (CIO) magazine recognized him as one of the “CIO Bold 100” for the Questar Gas CIS Implementation project. He received both his BS degree, in engineering, and an MBA from the University of Utah.
With extensive leadership experience in organizations ranging from Fortune 50 to startups, Jeff Whiting is a senior level executive successful in creating shareholder value and increasing profitability. Jeff is an entrepreneur adept at defining and executing business strategies, building and leading high performing teams, developing key business relationships, working and managing in an international business environment, and creating and driving innovative, customer based programs
Jeff is the President and CEO of Alta Medical Management, a medical billing company he co-founded eight years ago. Since its inception, Alta has grown an average of 20% each year by providing lean billing expertise to over 200 physicians throughout the United States. Under Jeff’s leadership, Alta Medical Management processes over $500 million in claims each year. Clinics have seen a 12% average increase in collections and an overall increase in patient satisfaction. Jeff brings his past experience as the COO of Infopia, an internet firm dedicated to enabling e-commerce, as well as his expertise developed as President of EnterVault, a technology start-up specializing in highly secure cloud based storage of electronic documents to drive continued growth at Alta Medical Management. In each leadership role, Jeff has taken responsibility for all aspects of the company, including defining and executing the business strategy for sales, marketing, finance, administration, and software development.
Before turning his attention to entrepreneurial endeavors, Jeff utilized his leadership capabilities to build and turn around numerous sales, consulting and software organizations within AT&T Corporation and NCR Corporation. His demonstrated success in defining business strategies led to superior company performance and growth in consulting engagements with organizations including Boeing, American Express, McDonnell Douglas, United Airlines, Ericsson Telecom, Andersen Consulting, and Deloitte & Touche.
Jeff lives in Park City, Utah with his wife, Dr. Vicki Whiting. He has three children. In his spare time, Jeff is an avid cyclist and skier and enjoys international travel.